You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
Emerald publishers ships on all weekdays (Monday to Friday), excluding public holidays.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed postal services However, we are not liable for any delay in delivery by the Courier services / postal authorities.
While Emerald Publishers endeavours to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package and call our Customer Care or mail us at email@example.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
If your delivery has not arrived, please contact us at 044 – 4214 6994, +91 98406 96574 or mail us at firstname.lastname@example.org
Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.